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Sapling for Genesys Cloud

Genesys Cloud

Genesys Cloud is a radically easy, all-in-one cloud contact center. It is marketed as an all-in-one cloud contact center solution. It provides customer support agents with a single interface for tracking issues across phone, email, chat, text and social channels. As a SaaS offering there are no up-front hardware costs. Sapling integrates with Genesys Cloud to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Genesys Cloud

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest