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Drive operational efficiency

Scale your team's efficiency with an AI assistant that reduces repetitive typing and messaging — autocomplete, snippet macros, and chat assist.

Sapling snippet usage across a support team

Spend less time typing

Type less

Sapling's predictive typing allows users to compose messages more quickly.

Share and reuse messages

Snippets for common messages can be inserted with a few keystrokes.

Click to respond

Suggest automatically displays relevant responses — just click to reply.

Tools that fit the way agents already work

Go faster without compromising personalization.

Predictive typing

Get predictive typing suggestions on every web application, so replies stay personal but take a fraction of the keystrokes.

Query and trigger macros

The same old inquiry? Pull up your vetted response. Or set a keystroke shortcut to insert your response even more quickly.

Chat assist

Sapling Suggest searches for the most relevant responses from your knowledge bank, then displays them beside the current conversation. Just click to respond.

Customer story

30% faster response times

Learn how TaskUs improved response time while improving satisfaction as well.

Michael Thigpen, TaskUs

“Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.”

Drive efficiencies right away

Sapling works out-of-the-box without any customizations or data collection required.