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Monitor and improve your customer-facing conversations

Improve the observability of your team's chats, emails, and tickets, and deploy the Sapling assistant for real-time messaging suggestions — text optimization, error reporting, and quality scoring.

A team lead reviewing message quality

Coach every conversation, not a sample

Stay on-point

Check every message for errors and improvements.

Score every message

Sapling computes a quality score for every message sent.

Gather reporting

Glean insights by aggregating data for individuals and teams.

From real-time help to team-wide insight

Improve messages as they're written, then see how the whole team is doing.

Polished, professional communication

Sapling provides suggestions to improve your team's writing in real time, inside the tools they already use.

Quality scoring

No more spot checks and random samples — get automated scoring of all of your team's messages.

Reporting and analytics

Get analytics for individual and team usage, errors made, trends over time, and more.

Onboard your team in a day

Teammates install a single integration that works across their web platforms.

Install once

Teammates add a single integration that works across their web platforms — Zendesk, Salesforce, Gmail, and more.

Write with suggestions

Sapling flags errors and suggests improvements as each chat, email, or ticket is written.

Review the results

Track quality scores, errors, and usage across the team, and coach where it counts.

See it with your team's messages

Tell us your platform, team size, and what you'd like to measure so we can tailor the demo.