Respond to customers with one click
Suggestions appear in the tools your agents already work in — no new window, no copy-paste.
Why teams use it
Boost efficiency
Agents respond to inquiries by clicking the response they want. Letting an agent pick the most appropriate reply and guide the conversation lifts both satisfaction and resolution rates — rather than handing customers a brittle, decision-tree chatbot.
Relevant responses
Sapling uses machine learning for language understanding, so it finds the most relevant suggestions from your team's knowledge base — and tracks usage segmented by response and by agent.
Implement agent assist in under an hour
Build the response bank
Create or import a bank of responses shared across the team.
Agents install
Agents install Sapling's turnkey integration and start using it.
It improves with use
Sapling learns from usage and gives managers analytics on what's working.
Use anywhere, immediately
Whether you're an eCommerce inside sales team on Salesforce, a logistics operations team on Zendesk, or a gaming support team on Helpshift, Sapling just works.
With two-click onboarding and almost no ramp time, Sapling can streamline your team's chats from the first day of deployment.
Solutions for your team
Language Quality
Autocomplete
Snippets
Ready to improve CX with an AI chat assistant?
Talk to us about a 30-day pilot for your support or sales team.