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Sapling Suggest

Sapling's latest feature suggests chat responses across messaging platforms.

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Respond to customers with a click.

Semantic search.

To deliver the most relevant deep learning-powered suggestions, Sapling.ai uses a neural network model for language understanding. By going beyond just keywords, Sapling is able to fetch the most helpful suggestions from your team's response bank and knowledge base.

Boost efficiency.

After retrieving relevant responses, Sapling allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. At the same time, having an agent select the most appropriate suggestion and guide the conversation ensures higher customer satisfaction and resolution rates. Empower agents instead of providing brittle, decision tree-based chatbots.

Fetch relevant knowledge.
Supports various chat platforms.

Use anywhere, immediately.

Whether you're an eCommerce inside sales team on Salesforce, a logistics operations team on Zendesk, or a gaming support team on Helpshift, Sapling just works. With two-click onboarding and almost no ramp time before team members can start using the tool, Sapling can streamline your team's chats from the very first day of deployment.