Includes snippets, chat assist, and quality scoring.
Sapling's autocomplete, snippet macros, and chat suggestions allow teammates to respond more quickly.
Sapling automates much of the QA process so managers can scale their feedback.
See detailed metrics and trends for your team over time.
Go faster without compromising personalization. Get autocompletions and suggested responses, or use snippet macros.
There's no time to go over your team's messages. Let Sapling review them for you.
Learn about how TaskUs saw improvements in response time (while improving satisfaction as well).
Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.
Michael Thigpen, Head of Global Client Technology Services