Faster, more polished support communication
Sapling helps customer-facing teams reply faster without sacrificing quality — chat-response suggestions, snippet macros, and automated quality scoring, built into the tools your agents already use.
Sapling helps customer-facing teams reply faster without sacrificing quality — chat-response suggestions, snippet macros, and automated quality scoring, built into the tools your agents already use.
Autocomplete, snippet macros, and chat-response suggestions let teammates respond more quickly without retyping the same answers.
Sapling automates much of the QA process so managers can scale their feedback across the whole team, not just a sample.
See detailed metrics and trends for your team over time — usage, errors made, and improvement.
Go faster without compromising personalization.
Get autocompletions and suggested chat responses, or use snippet macros — all inside the tools your team already works in, no new window required.
There's no time to read through every message your team sends. Let Sapling review them for you and flag what needs attention.
Get analytics for individual and team usage, errors made, trends over time, and more.
Learn about how TaskUs saw improvements in response time, while improving satisfaction as well.
“Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.”
Get started with all of Sapling's product offerings by installing a single turnkey integration.