“Neither love nor terror makes one blind: indifference makes one blind.” — James Baldwin
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Sapling

AI writing assistant for customer-facing teams.

Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams.

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Optimize quality.

Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. Avoid embarrassing typos, angry customers, and lost deals.

Beyond ensuring professional and consistent communication, error reports help managers identify coaching opportunities and individuals improve their grammatical fluency over time. Enterprise teams can define custom controls for compliance and content governance.

Boost speed.

Autocomplete Everywhere provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to respond to customers more quickly.

Sapling Suggest will automatically suggest responses on customer chats or helpdesk tickets by matching customer inquiries with relevant replies. Manage higher inbound volumes effortlessly.

Snippets

Distribute knowledge.

Ensure team knowledge is shared in a snippet library accessible on all your web tools. Tag messages to treat them like text expanders: instantly insert pre-formatted text from a repository of messages, emails and other content. Leverage your knowledge base using blazing fast search for compliance, upselling, training and onboarding.

You’re in good company.

Taskus Telus Lionbridge Inspiro
Metric 90 days before Sapling 90 days with Sapling
FRT 60.9 hours 39.4 hours
CSAT 59% 67%


Increase efficiency and customer satisfaction.

Sapling improves productivity by eliminating repetitive tasks for sales and customer support teams, and faster, higher-quality responses mean happier customers. Manage high volume with human-in-the-loop responses to provide the efficiency benefits of a chatbot without the deadends and disappointments.

Michael @ TaskUs

Taskus

Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.


Michael Thigpen, Head of Global Client Technology Services

Case Study

Mark @ Inspiro

inspiro

As we continue to deliver awesome customer experience, Inspiro and its clients are assured of high-quality professional messaging with [Sapling].

Mark Mistal, Chief Information Officer

Case Study

Gain business insights from your conversational data.

Every customer-facing conversation provides valuable information. Use natural language processing to glean additional insights into the quality and topics of conversations. Identify risk of churn and upsell existing customers.

  • Net Promoter Score© (NPS©) prediction to track customer sentiment without surveys.
  • Topic and trend monitoring for rapid response to spikes in issues.
  • Reporting on usage and efficiency gains at the agent and team level.

Insights

Best-in-class omnichannel support.

Zendesk ServiceNow Salesforce Helpshift Intercom

Whether your team prefers email, tickets, live chat, or social media messaging, Sapling provides best-in-class integrations with popular messaging and CRM platforms. Use seamlessly across your team’s web tools like ServiceNow, Salesforce, Zendesk, and LinkedIn.

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Security Enterprise security.

Sapling’s platform rests in a private cloud with TLS and AES-256 data encryption. We offer enterprise privacy options such as automatic redaction of personally identifiable information (PII) and on-premise deployments. Single Sign-On (SSO) and Multi-Factor Authentication (MFA) are available for end user identity management. Contact us for detailed cybersecurity policies and procedures.

Turnkey Two-click installation.

Sapling’s turnkey solution allows managers to quickly provision agents and requires just two clicks to install and deploy. Onboarding typically takes less than 10 minutes, and teams see greater than 95% adoption from members.