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Sapling for Avaya

Avaya

Avaya is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. Avaya solutions are based on Avaya's own contact center platform, which integrates services such as automated dialing, intelligent routing, and social collaboration into a single software solution. Sapling integrates with Avaya to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Avaya

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest