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Sapling for Drift

Drift

Drift is a conversational marketing platform that drives marketing pipelines and revenue. The core product is an instant messaging interface that is integrated into websites for customers to interact with. It's backend is driven by an agent-facing messaging/ticketing interface as well as configurable chatbots, analytics and insights. Sapling integrates with Drift to improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Drift

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest