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Sapling for Intercom

Intercom

Intercom provides a messaging platform that allows businesses to communicate with customers across channels via chat. Businesses can chat with customers on their website through a widget, or email and SMS. Like other messaging-based support platforms, there are bots and apps available for automation. The interface surfaces the customer interaction history for easier support, engagement, marketing and upselling or cross-selling. Sapling integrates with Intercom to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Intercom

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest