Sapling for Intercom

Intercom provides a messaging platform that allows businesses to communicate with customers across channels via chat. Businesses can chat with customers on their website through a widget, or email and SMS. Like other messaging-based support platforms, there are bots and apps available for automation. The interface surfaces the customer interaction history for easier support, engagement, marketing and upselling or cross-selling. Sapling integrates with Intercom to help improve agent efficiency and reduce handle time.