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Customer support

Sapling for Intercom

Use Sapling in Intercom for real-time writing assistance and language quality suggestions.

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  • Customer support
  • 4 supported features
  • Browser integration
Integration overview

Bring Sapling into Intercom

Intercom provides a messaging platform that allows businesses to communicate with customers across channels via chat. Businesses can chat with customers on their website through a widget, or email and SMS. Like other messaging-based support platforms, there are bots and apps available for automation. The interface surfaces the customer interaction history for easier support, engagement, marketing and upselling or cross-selling. Sapling integrates with Intercom to help improve agent efficiency and reduce handle time.

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Supported capabilities

What Sapling adds to Intercom

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.
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Team deployment

Need help using Sapling with Intercom?

Talk with our team about integration options and rolling Sapling out to your organization.

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