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20 “Thank You For Your Valuable Feedback” Email Templates

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As a business, you likely receive lots of feedback from customers about the quality of your products or services. Each time you receive an email with customer feedback, you’re presented with an opportunity to create more sales. This opportunity exists even if the customer has nothing but negative reviews for their experience with your company.

How can we magically turn negative feedback into another purchase? Or, if the feedback was positive, how can we keep that energy flowing?

The outcome depends on how well you write your “thank you for your valuable feedback” response. This is a reply you should send to your customers, regardless of what type of feedback they leave.

In this article, we dig into the two types of feedback you will receive for your business, tips for crafting the perfect note or email response, and straightforward templates for writing “thank you for your valuable feedback” emails.

What are Snippets?

If you work on any customer-facing team, then Sapling’s Snippets can help you save time. Think about all the common phrases you send in your emails that you have to type out each time such as “Feel free to reach back out if you have any further questions!” Why not instead type a short macro and have that entire sentence automatically expanded for you?

That’s exactly what snippets does. Snippets allow you to upload your most commonly used phrases or sentences into a response bank. To use the snippet you want, simply press the backslash \ key or type the shortcut and voilà!

Types of Feedback

There are two basic types of feedback customers will send to your business: positive and negative.

Positive

Positive feedback may include:

  • Telling you how well your product or services worked for their purposes
  • Explaining how your product solved a problem for them
  • Complimenting you and your agents for how well they served the customer
  • Thanking you for how much your business helped them
  • Reviewing every aspect of the product in glowing terms
Negative

Below are some common examples of negative feedback you may receive:

  • Telling you that the product doesn’t work
  • Complaining that the service was not rendered in a timely manner
  • Complaining that the service job was not done right
  • Explaining to you how the product didn’t solve their problem
  • Asking to return the product because it didn’t suit their needs or meet their expectations

Top Tips To Use When Writing A “Thank You For Your Feedback” Email

Before we get to the note and email templates, here are 5 quick tips for how to write a “thank you for your valuable feedback” message.

Here are some of the tips to follow when crafting your response.

“Thank You for Your Feedback” Quick Response Examples

Below are 10 examples of “thank you for your valuable feedback” quick responses, which you can use in the email templates in the next section.

10 Thank You For Your Valuable Feedback Email Templates

The following 10 “thank you for your valuable feedback” email templates will help you get started responding to both positive and negative feedback from your customers.

Positive Feedback Response Template #1

Hello {{first_name}},

Thank you for your valuable feedback.

We are thrilled that the {{name_of_product_or_service}} suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really show our appreciation, we’ve included the following coupon code: {{coupon_code}}. Please use it by [coupon expiration date] to enjoy more of our products or services at your convenience.

We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #2

Hello {{first_name}},

Thank you for your valuable feedback.

We are thrilled that the {{name_of_product_or_service}} helped you solve your problem. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really show our appreciation, we’ve included the following coupon code: {{coupon_code}}. Please use it by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #3

Hello {{first_name}},

Thank you for your valuable feedback.

We are thrilled that you had such a great and meaningful experience with {{agent_name}}. We all take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really show our appreciation, we’ve included the following coupon code: {{coupon_code}}. Please use it by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #4

Hello {{first_name}},

Thank you for your valuable feedback.

We are thrilled that our company was able to help you in a meaningful way. We take great pride in our work, and our sincerest hope is that through our products and services, we help each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really show our appreciation, we’ve included the following coupon code: {{coupon_code}}. Please use it by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #5

Hello {{first_name}},

Thank you for your valuable feedback.

We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really show our appreciation, we’ve included the following coupon code: {{coupon_code}}. Please use it by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Negative Feedback #1

Hello {{first_name}},

Thank you for your valuable feedback.

We’re so sorry that the product did not meet your needs. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

To make this matter right, we would be happy to offer you a full refund upon your return of the item to our warehouse. Attached to this email is a free shipping label so you can return the item at no extra cost. Upon receipt of the item, we will immediately issue a refund to your bank account.

For any questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #2

Hello {{first_name}},

Thank you for your valuable feedback.

We’re so sorry that the service you purchased was not completed in a timely manner. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

To make this matter right, we would be happy to offer you a 10% discount on your next service, as well as a guarantee that the work will be completed in {{x_number_of_hours_or_days}} or your money back.

For any questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #3

Hello {{first_name}},

Thank you for your valuable feedback.

We’re so sorry that the service request was not completed to your satisfaction. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

To make this matter right, we would be happy to send another agent to your location within the next 24 hours to complete the work at no extra charge.

For any questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{manager_name}}

Responding To Negative Feedback #4

Hello {{first_name}},

Thank you for your valuable feedback.

We’re so sorry that this product did not solve your problem. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

We do include instructions in the product for how to use it in the situation you described. If the instructions were not clear or not included in the packaging, please let us know so that we can correct this error with our packaging department.

Otherwise, we would like to offer you the opportunity to exchange the item or return it to our warehouse for a full refund. Please let us know which you would prefer so that we can send you a free shipping label.

For any questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #5

Hello {{first_name}},

Thank you for your valuable feedback.

We’re so sorry that the product did not meet your needs. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

In light of your situation, we understand why you would like to return the product. Since you purchased the product within the last 30 days, we would be happy to offer you a full refund upon your return of the item to our warehouse. Attached to this email is a free shipping label so you can return the item at no extra cost. Upon receipt of the item, we will immediately issue a refund to your bank account.

For any questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

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