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Sapling for Zendesk

Zendesk

Zendesk is a customer support ticket system & sales CRM. Zendesk collates text and voice chat as well as email records for agents to collaborate on. Zendesk offers a suite of other support products, including a self-serve support CMS (Content Management System). The platform is suitable for small to medium businesses because of its ease of use, but is also popular with larger companies. Along with Salesforce, Zendesk is one of Sapling's most popular CRM integrations. Companies use the combination of Sapling and Zendesk to increase agent efficiency, automate responses to top call drivers, and reduce AHT.

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Sapling: Supported Features on Zendesk

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest