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Customer support

Sapling for Zendesk

Use Sapling in Zendesk for real-time writing assistance and language quality suggestions.

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  • Customer support
  • 4 supported features
  • Browser integration
Integration overview

Bring Sapling into Zendesk

Zendesk is a customer support ticket system & sales CRM. Zendesk collates text and voice chat as well as email records for agents to collaborate on. Zendesk offers a suite of other support products, including a self-serve support CMS (Content Management System). The platform is suitable for small to medium businesses because of its ease of use, but is also popular with larger companies. Along with Salesforce, Zendesk is one of Sapling's most popular CRM integrations. Companies use the combination of Sapling and Zendesk to increase agent efficiency, automate responses to top call drivers, and reduce AHT.

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Supported capabilities

What Sapling adds to Zendesk

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.
Team deployment

Need help using Sapling with Zendesk?

Talk with our team about integration options and rolling Sapling out to your organization.

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