Sapling Logo

Sapling for UJET

UJET

UJET is a cloud contact center platform for smartphone era CX. Like Helpshift, UJET has a focus on mobile chat and SMS channels, but also supports voice. The customer interface can be embedded into smartphone apps, and the agent interface integrates into traditional CRMS and ticketing systems like Zendesk, Kustomer, Salesforce, Microsoft Dynamics, Oracle and Freshdesk. Sapling has a deep integration into UJET widgets on its respective platform as a messaging assistant. The result is improved agent efficiency and reduced AHT.

Talk to an expert    Add to   Install browser extension

Sapling: Supported Features on UJET

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest