UJET is a cloud contact center platform for smartphone era CX. Like Helpshift, UJET has a focus on mobile chat and SMS channels, but also supports voice. The customer interface can be embedded into smartphone apps, and the agent interface integrates into traditional CRMS and ticketing systems like Zendesk, Kustomer, Salesforce, Microsoft Dynamics, Oracle and Freshdesk. Sapling has a deep integration into UJET widgets on its respective platform as a language model copilot. The result is improved agent efficiency and reduced AHT.