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Sapling for Twilio Flex

Twilio Flex

Twilio Flex is the programmable contact center platform from Twilio. As a programmatic platform, Twilio Flex is highly configurable, supports most text-based messaging channels, and is highly scalable. Sapling integrates with the agent-side of the contact center as a messaging assistant, boosting productivity and improving language quality.

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Sapling: Supported Features on Twilio Flex

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest