Customer support

Sapling for Twilio Flex

Use Sapling in Twilio Flex for real-time writing assistance and language quality suggestions.

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Customer support
4 supported features
Browser integration

Writing in Twilio Flex

Sapling ready

Message

Thanks for reaching out. I can help with that.

Writing assistance is onSapling is ready in Twilio Flex

Language quality Autocomplete Snippets Suggest

Integration overview

Bring Sapling into Twilio Flex

Twilio Flex is the programmable contact center platform from Twilio. As a programmatic platform, Twilio Flex is highly configurable, supports most text-based messaging channels, and is highly scalable. Sapling integrates with the agent-side of the contact center as a language model copilot, boosting productivity and improving language quality.

Visit Twilio Flex

Get started

Set up Sapling for Twilio Flex

1
Install Sapling
Add the extension for your supported browser.
2
Open Twilio Flex
Return to the place where your team writes and sign in to Sapling.
3
Start writing
Use the available suggestions and shortcuts as you work in Twilio Flex.

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Supported capabilities

What Sapling adds to Twilio Flex

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.

Team deployment

Need help using Sapling with Twilio Flex?

Talk with our team about integration options and rolling Sapling out to your organization.

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