Sapling Logo

Sapling for Talkdesk

Talkdesk

Talkdesk is a cloud-based contact center that provides a unified communications platform. The Talkdesk platform boasts a large number of features including omnichannel message aggregation, automated workflows, smart self-service, business analytics and real-time reporting. Sapling integrates with all text-based communication on the Talkdesk platform, whether it is internal or external facing. For issues that aren't self-service, Sapling ensures professionalism and language quality in communication. Sapling also helps improve agent efficiency and reduce handle time.

Talk to an expert    Add to   Install browser extension

Sapling: Supported Features on Talkdesk

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest