Talkdesk is a cloud-based contact center that provides a unified communications platform. The Talkdesk platform boasts a large number of features including omnichannel message aggregation, automated workflows, smart self-service, business analytics and real-time reporting. Sapling integrates with all text-based communication on the Talkdesk platform, whether it is internal or external facing. For issues that aren't self-service, Sapling ensures professionalism and language quality in communication. Sapling also helps improve agent efficiency and reduce handle time.