Sapling Logo

Sapling for nice

nice

NICE inContact is cloud-based call center software that helps businesses provide exceptional CX and maximize profits. The NICE CXone platform supports automatic call distribution (ACD), as well as routing for other channels such as chat, social, and self-service. The agent workflow aggregates all channels, customer context, interaction history, and sentiment. Sapling integrates with all text-based customer interaction channels to provide agent efficiency and quality gains with very low friction for setup or training. Sapling integrates with NICE to help improve agent efficiency and reduce handle time.

Talk to an expert    Add to   Install browser extension

Sapling: Supported Features on nice

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest