Sapling Logo

Sapling for LiveChat

LiveChat

LiveChat is a complete customer service platform that delights customers and fuels sales. First launched in 2002, LiveChat is an incumbent in the chat-based online customer service software space. Its offering has two main components: an integratable instant messaging widget that is customer-facing as well as a web-based agent application for service management. The agent-facing application supports reporting, analytics and automation capabilities. Sapling integrates with LiveChat to help improve agent efficiency and reduce handle time.

Talk to an expert    Add to   Install browser extension

Sapling: Supported Features on LiveChat

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest