LiveChat is a complete customer service platform that delights customers and fuels sales. First launched in 2002, LiveChat is an incumbent in the chat-based online customer service software space. Its offering has two main components: an integratable instant messaging widget that is customer-facing as well as a web-based agent application for service management. The agent-facing application supports reporting, analytics and automation capabilities. Sapling integrates with LiveChat to help improve agent efficiency and reduce handle time.