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Customer support

Sapling for LiveChat

Use Sapling in LiveChat for real-time writing assistance and language quality suggestions.

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  • Customer support
  • 4 supported features
  • Browser integration
Integration overview

Bring Sapling into LiveChat

LiveChat is a complete customer service platform that delights customers and fuels sales. First launched in 2002, LiveChat is an incumbent in the chat-based online customer service software space. Its offering has two main components: an integratable instant messaging widget that is customer-facing as well as a web-based agent application for service management. The agent-facing application supports reporting, analytics and automation capabilities. Sapling integrates with LiveChat to help improve agent efficiency and reduce handle time.

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Supported capabilities

What Sapling adds to LiveChat

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.
Team deployment

Need help using Sapling with LiveChat?

Talk with our team about integration options and rolling Sapling out to your organization.

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