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Sapling for Helpshift

Helpshift

Helpshift provides a customer service help desk with messaging-based support and AI-powered automations. It's primary integration is an mobile in-app integration, but it also supports web-based chat help interfaces. Chat resolutions can be driven by human agents, automated chat bots, or self-serve work flows. Helpshift is unique in the support chat space for being more focused on the mobile customer experience. Sapling integrates with Helpshift to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Helpshift

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest