Helpshift provides a customer service help desk with messaging-based support and AI-powered automations. It's primary integration is an mobile in-app integration, but it also supports web-based chat help interfaces. Chat resolutions can be driven by human agents, automated chat bots, or self-serve work flows. Helpshift is unique in the support chat space for being more focused on the mobile customer experience. Sapling integrates with Helpshift to help improve agent efficiency and reduce handle time.