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Customer support

Sapling for Helpshift

Use Sapling in Helpshift for real-time writing assistance and language quality suggestions.

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  • Customer support
  • 4 supported features
  • Browser integration
Integration overview

Bring Sapling into Helpshift

Helpshift provides a customer service help desk with messaging-based support and AI-powered automations. It's primary integration is an mobile in-app integration, but it also supports web-based chat help interfaces. Chat resolutions can be driven by human agents, automated chat bots, or self-serve work flows. Helpshift is unique in the support chat space for being more focused on the mobile customer experience. Sapling integrates with Helpshift to help improve agent efficiency and reduce handle time.

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Supported capabilities

What Sapling adds to Helpshift

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.
Team deployment

Need help using Sapling with Helpshift?

Talk with our team about integration options and rolling Sapling out to your organization.

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