Customer support

Sapling for Gladly

Use Sapling in Gladly for real-time writing assistance and language quality suggestions.

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Customer support
4 supported features
Browser integration

Writing in Gladly

Sapling ready

Message

Thanks for reaching out. I can help with that.

Writing assistance is onSapling is ready in Gladly

Language quality Autocomplete Snippets Suggest

Integration overview

Bring Sapling into Gladly

Gladly is the service platform that centers around people, not tickets, by building one lifelong conversation. Gladly provides APIs to pull information from different customer data sources. Channels are natively built into Gladly, including emails, chat, and voice. Sapling integrates with Gladly to help improve agent efficiency and reduce handle time.

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Supported capabilities

What Sapling adds to Gladly

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.

Team deployment

Need help using Sapling with Gladly?

Talk with our team about integration options and rolling Sapling out to your organization.

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