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Sapling for Freshdesk

Freshdesk

Freshdesk is an omnichannel customer support solution that helps deliver support over the phone, email, chat, social, and more. Freshdesk allows companies to provide omnichannel support to their customers. Freshworks also produces Freshworks CRM, a sales and marketing CRM and Freshservice, an internal request and IT service tracking system. Freshdesk comes with automation and collaboration features to drive faster ticket resolution. Sapling integrates with Freshdesk to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Freshdesk

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest