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Customer support

Sapling for Five9

Use Sapling in Five9 for real-time writing assistance and language quality suggestions.

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  • Customer support
  • 4 supported features
  • Browser integration
Integration overview

Bring Sapling into Five9

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence. Built for large enterprises, Five9 supports contact center channels like voice, email, mobile, chat, social, SMS/text and video. Integrations let Five9 connect to CRMS for customer relationship management. Reporting, analytics and supervisory tools assist in monitoring and improving agent performance. Sapling integrates with Five9’s text-based channels and assists in reporting and analytics around agent text communication. Sapling also provides real-time quality and efficiency boosts through automating commonly used phrases and real-time proofreading of agent messages, driving down handle time.

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Supported capabilities

What Sapling adds to Five9

Open a feature guide for details on how each capability works in this integration.

Language quality Grammar, spelling, and fluency suggestions while your team writes. Autocomplete Compose routine messages more quickly with real-time suggestions. Snippets Search, insert, and expand approved responses without leaving your workflow. Suggest Respond to customer inquiries with an AI-assisted reply.
Team deployment

Need help using Sapling with Five9?

Talk with our team about integration options and rolling Sapling out to your organization.

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