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Sapling for Five9

Five9

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence. Built for large enterprises, Five9 supports contact center channels like voice, email, mobile, chat, social, SMS/text and video. Integrations let Five9 connect to CRMS for customer relationship management. Reporting, analytics and supervisory tools assist in monitoring and improving agent performance. Sapling integrates with Five9’s text-based channels and assists in reporting and analytics around agent text communication. Sapling also provides real-time quality and efficiency boosts through automating commonly used phrases and real-time proofreading of agent messages, driving down handle time.

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Sapling: Supported Features on Five9

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest