Sapling for Amazon Connect
Amazon Connect is an easy-to-use omnichannel cloud contact center, from Amazon Web Services. It enables teams to make and track calls, texts, and emails via a single user interface. Amazon Connect can integrate with most of the major contact center solutions and comes with a customizable UI and AWS-level scalability. Sapling integrates with Amazon Connect to help improve agent efficiency and reduce handle time.
Sapling: Supported Features on Amazon Connect
- Language quality: Grammar checker / spell check and fluency suggestions.
- Autocomplete: Compose messages more quickly.
- Snippets: Search, insert, and expand common canned messages.
- Suggest: Respond to chat inquiries with a click.
