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Sapling for Amazon Connect

Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center, from Amazon Web Services. It enables teams to make and track calls, texts, and emails via a single user interface. Amazon Connect can integrate with most of the major contact center solutions and comes with a customizable UI and AWS-level scalability. Sapling integrates with Amazon Connect to help improve agent efficiency and reduce handle time.

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Sapling: Supported Features on Amazon Connect

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.
  • Suggest: Respond to chat inquiries with a click.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets

suggest

Suggest