ONBOARD WITH EASE
Sapling will soon be a standard tool to help differentiate support offerings. As we continue to deliver awesome customer experience, Inspiro and its clients are assured of high-quality professional messaging with this tool.
—Mark Mistal, Chief Information Officer
Challenges
- Ensuring language quality for the email and chat channels.
- Compatibility with diverse set of platforms.
- Concern that tool would be integrated but not well-utilized.
Results
- Overall recommendation score of 4.7 out of 5 from agents.
- According to operations: "Very easy to install and setup...just requires that Sapling [endpoints] are accessible."
- Peak usage of 100+ suggestions per day by individual team members.
As an outsourcing specialist with a network of 30,000 customer champions, the Inspiro team initially wondered if Sapling would be compatible with the technologies of its diverse set of clients. After an initial pilot, however, it was clear that Sapling would be a standard tool for its support offerings.
Sapling Products
Key Integrations
