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26 “Thank You For Confirming” Phrase and Email Templates

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In email and chat correspondence between company and consumer, as well as within professional networks, accurate information is the key to success.

Without it, support issues can’t be resolved, sales can’t be completed, and general confusion abounds. The lack of correct facts can even lead to a total breakdown of communication.

That’s why it’s important for us to ask for confirmation of facts whenever there is any doubt. Once the person we are communicating with responds, we can send them an email saying, “thank you for confirming.” This phrase lets the recipient know that they answered our questions, and we feel we can now proceed with the next step in the correspondence.

In this article, we guide you through common situations where you will use the phrase “thank you for confirming,” and tips for writing a professional “thank you for confirming” email. At the end, we provide examples of phrases and handy email templates which you can copy and paste into your digital correspondence.

What are Snippets?

If you work on any customer-facing team, then Sapling’s Snippets can help you save time. Think about all the common phrases you send in your emails that you have to type out each time such as “Feel free to reach back out if you have any further questions!” Why not instead type a short macro and have that entire sentence automatically expanded for you?

That’s exactly what snippets does. Snippets allow you to upload your most commonly used phrases or sentences into a response bank. To use the snippet you want, simply press the backslash \ key or type the shortcut and voilà!

Situations To Use Thank You For Confirming

When will you have the occasion to reply, “thank you for confirming” to an email? Below are some common situations in which using this phrase is appropriate.

Customer Support

Customer support is the number one area where you will need to confirm facts or the wants and needs of the customer.

For example, some customers may not know the right words to describe what their problem is. It’s up to the support agent to coax it out of them with careful and polite questioning. After they receive their answers, the agent can quickly and politely respond, “thank you for confirming.” Then they can begin to solve the customer’s problem.

It is well known that special problems require special solutions. Before a customer support agent can recommend a solution to a problem, they should confirm all the pertinent information that will inform that recommendation.

In some customer support situations, the customer may indicate to you that they want to make a significant decision, such as purchasing a new product or canceling a service. Big decisions warrant asking for confirmation to be sure the customer fully understands what they are requesting. When you’re done, simply reply, “thank you for confirming” to begin closing out the conversation.

Finally, you may need to request confirmation for something as simple as an order number or a tracking number. Thanking them for confirming this information is basic courtesy and will make a good impression on the other person, even if you don’t have good news about their order.

Sales

By necessity, sales representatives will find themselves asking and then thanking customers for confirming information daily. They should come to view it as an important step in the process of making a sale through email correspondence.

For example, sales reps often handle sensitive information such as credit card numbers and personal contact information. It’s always best to ask for confirmation for these details before continuing a purchase, refund, or any other service.

Sales reps should also ask for confirmation of facts such as the customer’s budget. This is an example of a crucial factor that can make or break a sale. The sales rep should take great care to confirm information like this so that they don’t make a mistake or start a process that the customer didn’t ask for.

When all this important information is confirmed, then the sales rep can reply to their customer, “thank you for confirming” and move on to the next step in the sales process.

Professional Correspondence

Email correspondence between professionals is just as important as that between a business and its customers. These messages communicate essential information such as instructions, project updates, data reports, calendars, company changes, and more.

When emailing fellow professionals or your supervisor, it’s always wise to confirm information that you’re not sure of. This leads to less confusion and increased synchronicity between different departments as well as individual employees.

As such, be prepared to use the phrase “thank you for confirming” often in your emails to other professionals in your company or peers in your industry.

Tips To Write A Thank You For Confirming Email

Writing a “thank you for confirming” email is not difficult. Here are three tips you should keep in mind to increase the effectiveness of your reply.

Thank You For Confirming Phrase Examples

Below are 14 “thank you for confirming” phrase examples which you can insert into your Sapling Snippets for quick and easy use.

Thank You For Confirming Email Templates

1. Customer Support Template #1

Hello {{first_name}},

Thank you for confirming. Now that I know the problem you are experiencing, I can recommend a solution. I can send a service technician to your home this week to work on the issue. Please respond to this email as soon as possible with days and times that work best for your schedule.

Sincerely,

{{employee_name}}

2. Customer Support Template #2

Hello {{first_name}},

Thank you for confirming. Since you decided to accept a refund for the product, we will issue the full dollar amount of your purchase back to your bank account. You should see a credit in your bank account in the amount of {{dollar_amount}} within 5-10 business days.

Sincerely,

{{employee_name}}

3. Customer Support Template #3

Hello {{first_name}},

Thank you for confirming. I would like to request more information. Have you tried {{standard_solution}}? If not, please try that and let me know whether that repairs the issue. If the device still doesn’t work afterwards, we will continue to troubleshoot.

Sincerely,

{{employee_name}}

4. Customer Support Template #4

Hello {{first_name}},

Thank you for confirming. I looked up the order number you confirmed, and it seems that your shipment is delayed due to supply chain issues. We apologize for the delay. Please let me know if you would like to continue to wait or if you would prefer a full refund.

Sincerely,

{{employee_name}}

5. Sales Template #1

Hello {{first_name}},

Thank you for confirming. Now that I know your budget, I recommend {{product_or_service_name}}. I believe this will suit all your needs. Please reply as soon as possible and let me know if you’d like to proceed with the sale.

Sincerely,

{{employee_name}}

6. Sales Template #2

Hello {{first_name}},

Thank you for confirming. This is the credit card information I received from you: {{credit_card_information}}. I will proceed with the purchase using this information along with this billing address, which you also provided: {{customer_billing_address}}.

Sincerely,

{{employee_name}}

7. Sales Template #3

Hello {{first_name}}, Thank you for confirming. I will send an invoice to the following address which you provided in your last email: {{customer_address}} Sincerely, {{employee_name}}

8. Sales Template #4

Hello {{first_name}},

Thank you for confirming. I would like to request more information. I have several great products to show you, but I need to know your budget first. Please let me know as soon as possible so I can recommend the right product to meet your financial criteria.

Sincerely,

{{employee_name}}

9. Professional Correspondence Template #1

Hello {{first_name}},

Thank you for confirming. I will use this data in the report I am working on for my department.

Sincerely,

{{employee_name}}

10. Professional Correspondence Template #2

Hello {{first_name}},

Thank you for confirming. I understand the change in policy and will start implementing it in my department immediately.

Sincerely,

{{employee_name}}

11. Professional Correspondence Template #3

Hello {{first_name}},

Thank you for confirming. I would like to request more information. Does this change affect my department only, or is this a company-wide policy?

Sincerely,

{{employee_name}}

12. Professional Correspondence Template #4

Hello {{first_name}},

Thank you for confirming. Now that I know your schedule, I will request a meeting for a date when you are available.

Sincerely,

{{employee_name}}

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