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Sapling for Verint Monet

Verint Monet

Cloud Workforce Optimization Software For Contact Centers & Help Desks. Verint is focused on employee engagement and workforce optimization. Sapling complements the Monet Quality Management solution through real-time quality assurance of agent messaging and features like weekly error reporting for managers. Sapling's industry-leading natural language processing also provides automated email quality scoring.

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Sapling: Supported Features on Verint Monet

  • Language quality: Grammar checker / spell check and fluency suggestions.
  • Autocomplete: Compose messages more quickly.
  • Snippets: Search, insert, and expand common canned messages.

grammar

Language Quality

autocomplete

Autocomplete

snippets

Snippets