35% LOWER RESPONSE TIME
Over our pilot campaign period, I quickly learned that this up-and-coming company shared similarities in strategy with being #ridiculous what they could bring in customized solutions, performance and evolution around the text optimization AI space. Key hallmarks of a true strategic partnership are shared investment, planning, communication and risk/reward. Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.
—Michael Thigpen, Head of Global Client Technology Services