Sapling sits on top of CRMs and messaging platforms and provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams.
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Sapling Suggest™ for chat and helpdesk tickets retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. Empower team members to respond more quickly and manage higher inbound volumes instead of providing brittle, decision tree-based chatbots.
Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. Sapling's snippet macros allow for quick insertion of common responses.
Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. Ensure professional and consistent communication and avoid embarrassing typos and irritated prospects and customers.
Beyond suggested edits, quality scoring and error reports help managers identify coaching opportunities and improve quality over time. Enterprise teams can define custom settings for compliance and content governance.
Ensure team knowledge is shared in a snippet library accessible on all your web applications. Insert messages with text expansion shortcuts/macros. Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.
| Metric | 90 days before Sapling | 90 days with Sapling |
|---|---|---|
| FRT | 60.9 hours | 39.4 hours |
| CSAT | 59% | 67% |
Sapling improves productivity by reducing repetitive messaging tasks for customer-facing teams, and faster, higher-quality responses means happier customers. Manage high volume with real-time human-in-the-loop responses to provide the efficiency benefits of a chatbot without the deadends.
Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience.
As we continue to deliver awesome customer experience, Inspiro and its clients are assured of high-quality professional messaging with [Sapling].
Use natural language processing to glean insights from customer conversations. Automated quality scoring allows team leads to evaluate teams and agents across all conversations, instead of performing manual inspection of a tiny fraction.
Whether your team prefers email, tickets, live chat, or social media messaging, Sapling provides best-in-class integrations with popular messaging and CRM platforms. Use seamlessly across your team’s web tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, and Twilio Flex.
Enterprise security.Sapling’s platform rests in a private cloud with TLS and AES-256 data encryption. We offer redaction of personally identifiable information (PII) and self-hosted / on-premises deployment. Single Sign-On (SSO) and Multi-Factor Authentication (MFA) are available for end-user identity management. Learn more or contact us for detailed cybersecurity policies and procedures.
Two-click installation.Sapling’s turnkey solution allows managers to quickly provision agents and requires just two clicks to install and deploy. Onboarding typically takes less than 10 minutes, and teams see greater than 90% adoption from members.