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Chat assist templates
Ready-to-use responses for Sapling's Suggest (chat assist).
Greetings
Openers for support chats and emails.
Closings / Endings
Ways to end a chat or email and point to next steps.
Empathy
Statements that acknowledge how the customer feels.
Hold / Please Wait
Ask for a moment while you look something up.
Still Connected
Check whether the customer is still on the chat or call.
Confirm
Ask a customer to confirm details.
